Frequently Asked Questions

How to create your account?

Creating an account with Grove Publishing House is as easy as possible. To get started, you only need your email address, signed documentation that gives us the legal rights to edit, print, and publish, and your payment details.

What type of file type do you need?

There are two types of files you will need for the book printing and publishing process. EPUB file type for the content you want in your book and a JPEG file type containing the image you want to use for your book cover.

How to get my book published using Grove Publishing House?

We make it easy to get from signup to publishing in no time. Cover art, text files, and a unique ISBN for each format are all required for distribution. Don't worry; once you've signed up with us, we can assist you in arranging ISBNs.

What's our customer satisfaction guarantee?

We ask that you carefully read our Terms & Conditions before placing an order. They are there for your protection and ensure you receive all we promise. Before proceeding with any purchase order or other financial transaction, please read them thoroughly and make sure you understand everything.

Do I have to use and pay for every service in the package?

No. You can decide which parts of the package you want to use. If you decide to omit any of them, we'll adjust the price to reflect the package accordingly. Our online representatives are here to help you make informed decisions around the clock.

Do we have any kind of professional consultation service?

Yes. You can improve the quality of your work by utilizing our editing and consultation services. We can provide constructive feedback on your book's concept, outline, and transitions. Our editing services can help you fix particular problems in your manuscript and produce a higher-quality final product for your readers.

Will you keep me involved during the publishing process?

You're welcome to take as much or as little control over the publication process as you like. We'll adjust everything however you want it. Some people enjoy working side by side with us, while others prefer to do most of the work themselves. As for us, we'll be right there beside you during this incredible adventure.

Can I meet your team in person??

Due to the nature of our online work, we are unable to accept walk-ins. However, our helpful customer service representatives are always available by phone or live chat to answer your questions and guide you through the process.

HOW LONG IS THE AVERAGE PROCESSING TIME FOR Grove Publishing House?

The average processing time partially depends on the author. Grove Publishing House is flexible. You decide what level of involvement you want and how often you'd like to be in contact. We'll email drafts, let you see the book throughout, and – if you want – we'll work with you on editing or marketing materials before publication.

HOW ARE WRITERS SCREENED FOR ELIGIBILITY TO JOIN THE NETWORK?

We test and screen all applicants, checking their credentials. Writers and developmental editors need to have published books under their belts, based on which the work is being assigned.

HOW DO YOU ENSURE OUR INFORMATION STAYS CONFIDENTIAL?

Your information is safe with us! We will treat your book with care and respect. We take confidentiality seriously as if it were our own. We will never sell or distribute any of your information to others, including addresses and email addresses. This way, all of your contact information remains private and secure. Moreover, a privacy policy is being shared on the website. If you'd like a deeper explanation of any items on the policy, please get in touch with us, and we would love to answer any questions you may have. We look forward to working with you!

What's the average processing time for book publishing?

Authors have a hand in determining the typical processing time. We will always adjust to your needs. Your participation and communication frequency is entirely up to you. We'll send you emails with revisions, let you read the entire manuscript, and, if you like, collaborate with you on the editing and marketing of the book before it's released.

How do you select your writers?

All potential hires are subjected to extensive tests and background checks. Both writers and developmental editors are expected to have experience under their belts before taking on new projects.

How do you make sure your clients remain anonymous?

We promise to handle your book with the utmost secrecy. Our clients' privacy is as important to us as our own. We do not share or sell personal information with third parties, including email or mailing addresses. In this approach, none of your contact details need to be shared with anyone. Additionally, a privacy statement is posted for public review. Contact us if there's anything about the policy you'd like clarified; we'll be happy to help.

Will your writers be given any credit for writing the book?

We will not claim credit for, or ownership of, anything we write for you. The book is 100% under your name.

What happens in case I have had a bad experience with one of your writers?

You should contact your project manager if a writer or editor stops responding to your messages or refuses to complete the agreed-upon services. If multiple valid complaints are received, strict actions will be taken to fix the situation.

What Our Trusted Customers Have To
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That’s everything you need!

Our clients may come to us as new authors, but when they leave, they leave as worldwide best-sellers. If that's what you have envisioned for yourself, then we have the right plan to make your book the next big thing.

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(315) 387-1517